Shop Terms of Use

1         TERMS & CONDITIONS

1.1         Please read these terms and conditions carefully before using the Twisting Spirits Shop. This website is owned and operated by Twisting Spirits Ltd with Company No: 09958655 and registered address at High House, Church Lane, Norton, Gloucester, United Kingdom.  VAT Reg No: 241 3167 38.

2         BUYING PRODUCTS ON OUR WEBSITE

2.1         By placing an order with Twisting Spirits, you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at shop@twistingspirits.co.uk before placing your order with us.  We cannot sell alcoholic products to anyone under 18. By using this website shop, you confirm that you are at least 18 years of age and of legal drinking age in your country of residence. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured.

3         PAYMENT

3.1         We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once your order and payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.  You may pay for your purchases using any major debit or credit card including Visa, Mastercard or American Express.  All payment transactions on our site are performed using a secure server with 128 bit SSL encryption.  Our liability to you in connection with any order will not exceed the total price charged for the relevant items.  Twisting Spirits reserves the right to cancel any order received and refund the total value of the order to the cardholder.

4         PRICES

4.1         All prices quoted are in GB Pounds, and include UK VAT at the current rate of 20% and Excise Duty.

5         DELIVERY

5.1         Currently we are only able to deliver to locations within the UK.  Please be advised that whilst we ship to most locations within the UK we do not offer this service for:

·      Scottish Highlands and Islands

·      Islands including Channel Islands

·      Northern Ireland

5.2         Once your order has been shipped you receive an email to the email address you provided on your order form.  If your order is received by 2pm on a working day (Monday to Friday, not counting Bank Holidays), then it will be dispatched the same working day via DPD. You will receive an email and text (only if a mobile number is provided on the order form) giving you tracking details and an estimated hour slot as to when your delivery will arrive.  The goods will be delivered to you, the buyer, at the address you provide on the order form.  We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

 

5.3         Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.  We accept no liability for goods required by a specific date which fail to arrive due to circumstance beyond our control. If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

 

6         AVAILABILITY

6.1         All items are subject to availability.  If an item is unavailable it will show as out of stock on the store.

 

7         YOUR RIGHT OF RETURN AND REFUND

 If you change your mind

 7.1         You have a legal right to cancel any Contract during the period set out in paragraph 7.3 below. This means that if, during the relevant period, you change your mind, you can cancel the Contract and receive a refund.

 7.2         Be aware that your right to cancel a Contract if you change your mind does not apply in the case of a Product which is sealed for health protection purposes which you unseal after you receive it.

 7.3         Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we contact you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

 

Your Contract

End of the cancellation period

Your Contract is for a single Product or for multiple Products which are dispatched in a single box

The end date is the end of 14 days after the day on which you receive the Product(s).For example: if we provide you with a Dispatch Confirmation on 1st March and you receive the Product(s) on 10th Marchyou may cancel at any time between 1st March and the end of the day on 24th March.

Your Contract is for multiple Products which are delivered on separate days

The end date is 14 days after the day on which you receive the last to be delivered of the Products ordered. For example: if we provide you with a Dispatch Confirmation on 1st March and you receive the last Product on 15th March you may cancel in respect of any (or all) of the Products at any time between 1st March and the end of the day on 29th March.

 

7.4         You can let us know that you have decided to cancel a Contract by completing and submitting the cancellation form on our website. Our dispatch confirmation will include a link to the cancellation form. You can also e-mail us at hello@twistingspirits.co.uk. Whatever method of cancellation you use:

 7.4.1        please include your name and details of your order to help us to identify it;

 7.4.2        we will contact you to confirm we have received your cancellation; and

 7.4.3        your cancellation will be effective from the date you send us notice of cancellation.

 7.5         Except as set out below, if you cancel your Contract because you have changed your mind we will:

 7.5.1        refund you the price you paid for the Product;

 7.5.2        refund any postage and packaging costs which you paid in connection with the delivery of the Product to you. However, please note that we are permitted by law to refund only the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we are required to only refund what you would have paid for the cheapest delivery option; and

 7.5.3        make any refunds due to you as soon as you have let us know that you have decided to cancel your Contract.

However, please note that:

7.5.4        any refund which we make will be on the condition that you return the Product to us and that we do actually receive the Product back from you; and

7.5.5        if the Product is actually received by us:

 7.5.5.1         we will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product, if this has been caused by your handling it in a way which would not be permitted in a shop (for example, if you unseal a Product which is sealed for health protection purposes); and

 

7.5.5.2         we will reduce (potentially to £zero) the value of that part of your refund which relates to the cost of the Product (but not the part of the refund which relates to postage and packaging costs) to reflect any reduction in the value of the Product which results from damage to the Product which occurs when it is being returned to us.

 

7.5.5.3         If we make a refund to you and later discover that you have not returned the Product to us, or that you have handled it in an unacceptable way or that it has been damaged by you or by your carrier when it is being returned to us, you must pay us an appropriate amount. We will calculate that amount, acting reasonably, and will deduct it from the bank account which you used to pay for the Product. We may make the required deduction from your bank account in more than one payment. Further information about how to return a Product is set out in paragraph 7.7 below.

 7.5.6        You will be responsible for the cost of returning the Product to us. Whilst we are under no obligation to do so, if we have offered to collect the Product from you and you have accepted that offer, we will charge you the direct cost to us of collection.

 7.5.7        If a Product is faulty or has not been described accurately, if we have delivered the wrong Product, you have a legal right to reject that Product. If you wish to reject a Product you must let us know that you are rejecting the Product and return that Product to the address set out in paragraph 7.7 below. You can let us know that you are rejecting the Product by completing and submitting the cancellation form on our website. Our dispatch confirmation will include a link to the cancellation form. You can also e-mail us at hello@twistingspirits.co.uk. We will refund the price of the Product in full and the delivery charges which you actually paid to have the Product delivered to you and any reasonable costs you incur in returning the Product to us.

Returns and refunds generally

7.6         We will refund you using the same method which you used to pay.

7.7         You must return a Product to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send the Product back to us at:

 

Twisting Spirits Ltd

Unit 1D Oldbury Buildings

Northway Lane

Tewkesbury

Gloucestershire

GL20 8JG

Please include a copy of the order paperwork which you receive from us, or at least a note of the order number, when you return the Product to allow us to identify your order.

7.8         Remember that you do not have the right to cancel a Contract in the circumstances set out in paragraph 7.2 above and that your right to a refund may be reduced by us in accordance with paragraph 7.5 above.

7.9         As you are a consumer (that is to say that you enter this contract otherwise than in the course of your trade or business), we are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty or not as described. These legal rights are not affected by your right of return and refund in this paragraph 8 or anything else in these Terms.

 

8         DEFECTIVE OR DAMAGED GOODS

8.1         Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund with the following timescales:  up to 30 days if your Product is faulty, then you can get a full refund.  Up to six months if your product is faulty and cannot be replaced, then you’re entitled to a full refund.  After six months, the onus is on you to prove the fault was present at the time of purchase.

 8.2         If you wish to reject a product you must let us know that you are rejecting the Product by contacting hello@twistingspirits.co.uk.   We may also require photographs of any damage including all the packaging for insurance purposes. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.  Please retain the product, box and all packaging until instructed by us and return that product or make it available for collection.  We will pay the costs of return or collection.

 

9    GENERAL CONDITIONS

9.1    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 9.2    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

10    JURISDICTION

10.1    This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.