Shop Terms of Use
TERMS & CONDITIONS

Please read these terms and conditions carefully before using the Twisting Spirits Web Shop. This website is owned and operated by Twisting Spirits Ltd. VAT Reg No: 241 3167 38, Company No: 09958655.

 

BUYING PRODUCTS ON OUR WEBSITE

By placing an order with Twisting Spirits, you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at shop@twistingspirits.co.uk before placing your order with us.  We cannot sell alcoholic products to anyone under 18. By using this website shop, you confirm that you are at least 18 years of age and of legal drinking age in your country of residence. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured.

 

PAYMENT

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once your order and payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.  You may pay for your purchases using any major debit or credit card including Visa, Mastercard or American Express.  All payment transactions on our site are performed using a secure server with 128 bit SSL encryption.  Our liability to you in connection with any order will not exceed the total price charged for the relevant items.  Twisting Spirits reserves the right to cancel any order received and refund the total value of the order to the cardholder.

 

PRICES

All prices quoted are in GB Pounds, and include UK VAT at the current rate of 20% and Excise Duty.

 
DELIVERY

Currently we are only able to deliver to locations within the UK.  Please be advised that whilst we ship to most locations within the UK we do not offer this service for:

 

  • Scottish Highlands and Islands
  • Islands including Channel Islands
  • Northern Ireland 

 

Once your order has been shipped you receive an email to the email address you provided on your order form.  If your order is received by 2pm on a working day (Monday to Friday, not counting Bank Holidays), then it will be dispatched the same working day via DPD. You will receive an email and text (only if a mobile number is provided on the order form) giving you tracking details and an estimated hour slot as to when your delivery will arrive.  The goods will be delivered to you, the buyer, at the address you provide on the order form.  We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.


Any dates we specify for the delivery of the goods are
approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.  We accept no liability for goods required by a specific date which fail to arrive due to circumstance beyond our control. If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us. 

 

AVAILABILITY

All items are subject to availability.  If an item is unavailable it will show as out of stock on the store.

RETURNS & EXCHANGES

Refunds will be issues to the same method which you used to pay. You must return the product without undue delay and no later than 14 days from the day you notified us.

 

Right to Cancel

You have the right to cancel any order within 14 days from the delivery of your product and receive a refund. Your right to cancel an order if you change your mind does not apply if the bottle seal has been damaged or removed. Please contact shop@twistingspirits.co.uk to arrange your cancelation. Please include your name and full order details.  We will then email to you confirm your cancellation. You are responsible for the cost of returning products to us unless the products being returned were delivered in error or the items were damaged or defective.  Any products must be returned to us in good condition and in the original packaging.  You are also responsible for insuring all returns. If we have offered to collect the product from you and you have accepted that offer we will charge you the direct cost to us of collection.  

 

Defective or Damaged goods

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund with the following timescales:  up to 30 days if your Product is faulty, then you can get a full refund.  Up to six months if your product is faulty and cannot be replaced, then you’re entitled to a full refund.  After six months, the onus is on you to prove the fault was present at the time of purchase.

 

If you wish to reject a product you must let us know that you are rejecting the Product by contacting shop@twistingspirits.co.uk.   We may also require photographs of any damage including all the packaging for insurance purposes. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.  Please retain the product, box and all packaging until instructed by us and return that product or make it available for collection.  We will pay the costs of return or collection.

 

GENERAL CONDITIONS

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.